Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Octarq websites, the Octarq software (“Software”), and the Octarq Cloud hosted service (“Cloud”), provided by Chengdu Jiahejing Technology Co., Ltd. (成都嘉合靖科技有限公司), a company incorporated in the People’s Republic of China and registered in Chengdu, Sichuan (“we”, “us”). By purchasing, downloading, or using any of them you agree to these Terms.

Last updated: 11 August 2026.

1. Two ways to run Octarq

Octarq is delivered in two distinct ways, and the difference decides who holds your data:

• Self-hosted. You install the Software on infrastructure you control. We never receive the data it processes. The open-source octarq core is licensed under the MIT License; the Pro and Elite tiers are proprietary and licensed to you under the separate License Agreement.
• Octarq Cloud. We operate the instance for you at app.octarq.org. Your data is processed on our infrastructure, and we act as a processor for it. Cloud is additionally governed by the Cloud Service Terms, which include an acceptable use policy. Where the two documents conflict for a Cloud account, the Cloud Service Terms control.

Which one applies to you is not a matter of interpretation: if you typed your own server’s address to reach Octarq, you are self-hosted; if you signed in at app.octarq.org, you are on Cloud.

2. Accounts & licenses

A paid self-hosted licence is issued to the email address used at checkout. You are responsible for keeping your licence key confidential. Licences are for your own use or that of your organisation as described in the License Agreement.

For Cloud, your account is your workspace. You are responsible for the accounts you invite into it and for what they do.

3. Acceptable use

You agree not to: resell or redistribute the Pro/Elite Software except as the License Agreement permits; attempt to circumvent the licence mechanism; or use the Software to violate any law or any third party’s rights.

Cloud carries additional, enforceable rules — see the acceptable use policy in the Cloud Service Terms. They exist because Cloud sends email and serves redirects on our infrastructure and under our reputation.

4. Payment

Prices are shown at checkout. Depending on the product, your order is handled by one of two payment paths, and they differ in who your counterparty is:

• Polar acts as merchant of record. For those orders Polar is the seller of record, charges you, and handles applicable sales tax/VAT/GST.
• Stripe acts as a payment processor only. For those orders we are the seller and the contract of sale is with us.

You authorise recurring charges for subscription plans until cancelled. Cloud plans may also carry usage-based charges — see the Refund Policy and the Cloud Service Terms.

5. Disclaimer of warranties

The Software is provided “as is”, without warranties of any kind, to the maximum extent permitted by law. We do not warrant that it will be uninterrupted or error-free.

For self-hosted deployments you are responsible for your own data, backups, and deployment. For Cloud, our operational commitments are stated in the Cloud Service Terms and nowhere else — no availability promise should be inferred from marketing pages.

6. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of these Terms, the Software, or Cloud is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

7. Changes

We may update these Terms; material changes will be posted here with a new date, and for Cloud accounts we will give notice in the product or by email before they take effect. Continued use after changes means you accept them.

8. Governing law

These Terms are governed by the laws of the People’s Republic of China, and the courts of Chengdu, Sichuan have jurisdiction over disputes arising from them.

This does not remove any mandatory rights you have under the consumer protection law of your own country of residence.

9. Contact

Questions: [email protected].

Chengdu Jiahejing Technology Co., Ltd. (成都嘉合靖科技有限公司) · Chengdu, Sichuan, China