Sub-processors
These are the third parties that process personal data on our behalf. It is part of the Privacy Policy.
If you self-host, only the payment row can apply to you — and only when you buy a licence. Nothing in your instance passes through anyone on this list, because it never reaches us in the first place.
Last updated: 12 August 2026.
Current sub-processors
Section titled “Current sub-processors”| Sub-processor | Purpose | Data involved | Applies to |
|---|---|---|---|
| Polar Software Inc. | Merchant of record: checkout, payment, sales tax | Name, email, billing and payment details | Self-hosted licences, Cloud |
| Stripe, Inc. | Payment processing where we are the seller of record | Email, billing and payment details | Self-hosted licences, Cloud |
| Tencent Cloud (腾讯云) | Runs the Cloud infrastructure and database, in the Tokyo, Japan region | All Cloud workspace data | Cloud only |
| Resend | Delivers outbound transactional email | Sender and recipient addresses, message contents | Cloud only |
| Mailgun | Delivers outbound transactional and workspace email | Sender and recipient addresses, message contents | Cloud only |
What is deliberately not here
Section titled “What is deliberately not here”- No analytics or advertising vendor. Our websites do run analytics — Plausible — but on a server we operate ourselves, so no third party receives the data and there is no vendor to list. What it collects is described under Websites in the Privacy Policy. There is no advertising network and no session recorder.
- No AI model provider. AI features run on credentials you supply, so your chosen provider is your sub-processor, not ours. What you send them is governed by your agreement with them.
- No CRM or marketing platform. Support runs over plain email.
Where processing happens
Section titled “Where processing happens”Cloud runs in Tokyo, Japan. Japan holds an adequacy decision from the European Commission, so transfers of personal data from the EEA to our Cloud infrastructure rest on that decision rather than on standard contractual clauses.
Our own company is registered in China, and staff there administer the service. Your workspace data is stored and processed in Japan; administrative access to it from China is limited to what operating the service requires.
Changes
Section titled “Changes”We will update this page before adding a sub-processor that handles Cloud workspace data. If you have a data processing agreement with us and object to a new sub-processor, the process for that is in the agreement.
Questions: [email protected].